At Faireflower, your trust means everything to us. We understand that sometimes things don’t go as planned, and when they don’t, you deserve a process that listens, respects, and resolves with care.
To ensure every concern is addressed with fairness and clarity, we’ve laid out a Grievance Redressal Policy that reflects our commitment to quick support, professional conduct, and full transparency.
Throughout this policy, words like “we,” “our,” or “us” refer to Faireflower, while “you,” “your,” or “customer” speak directly to the most important part of our journey—you.
This policy is built to align with all relevant laws and ensures your issues are treated with the seriousness they deserve. Whether it’s a product, service, or experience, if something doesn’t feel right, we’re here to make it right.
We appreciate every message, every concern, and every voice, because each one helps us grow and serve you better.
We know that a smooth experience matters. But if something doesn't meet your expectations, we want to hear about it. Whether big or small, that concern is what we consider a grievance.
A grievance can arise when you're unhappy with any part of your interaction with us, especially after purchasing a product or service through our platform. This might involve issues like receiving a damaged item, getting the wrong product, facing delays in delivery, trouble with payments, or difficulties during a return, refund, or exchange. It can also include situations where you’re left dissatisfied with the assistance you received or need clarity about one of our policies.
If something feels off, you don’t have to stay silent. We’re here to listen and resolve things the right way.
If something isn’t right, we want to make it better. Reaching out is simple, and we’re here to support you every step of the way.
Once you’ve submitted your concern, our support team will look into it carefully and get back to you with a suitable response.
We’re always just a message away. Your peace of mind matters to us.
If you've reached out to our customer support team but feel your concern hasn’t been fully resolved, you have the option to take it further. We respect your right to a fair outcome, and we’re here to support that process.
To make sure every issue is treated with seriousness and transparency, Faireflower has appointed a dedicated Grievance Redressal Officer. This officer is responsible for reviewing escalated complaints, ensuring each case is handled fairly, and making sure our approach stays in line with the Information Technology Act, 2000 and other applicable regulations.
If you’d like to escalate your concern, you can directly contact our Grievance Officer by email at luminariitservicespvtltd@gmail.com.
Your voice matters, and we’re committed to listening until it’s fully heard.
Once you share your concern with us, we follow a clear and timely process to ensure it’s addressed properly. Here’s what you can expect:
Every concern is important to us, and we’re committed to resolving it with care, transparency, and accountability.
We believe in following through until every concern is addressed. A grievance is officially marked as resolved and closed under the following circumstances:
We’re always here to help, but once these conditions are met, the grievance is treated as fully addressed and formally closed.
If you have questions, need more clarity, or wish to raise a grievance, feel free to get in touch. You can contact us directly at luminariitservicespvtltd@gmail.com, and we’ll be happy to assist you.
This policy may be updated from time to time to reflect changes in regulations or how we serve you. For the latest information, please visit our Terms of Use and Privacy Policy pages. Your feedback helps us improve, and we’re always here to listen.