At Faireflower, operated by Luminari IT Service Private Limited, we understand that waiting for your order is often the hardest part. That’s why we focus on making our shipping process smooth, dependable, and transparent. Whether you're picking out your next favorite outfit or a thoughtful gift, you deserve to know exactly how and when it will reach you.
This policy walks you through how we handle shipping, how long deliveries usually take, and what to expect from the moment you place your order to the moment it arrives. Throughout this policy, when we say “we,” “us,” or “our,” we’re referring to Faireflower. When we mention “you,” “your,” or “customer,” we’re speaking directly to you—our valued shopper. By placing an order on our website, you're agreeing to the terms outlined here.
Take a moment to go through this information so you’re fully aware of how everything works behind the scenes. We want you to feel confident and informed every step of the way.
Your love for fashion deserves to reach you, no matter where you are in India. That’s why we deliver to every pin code that’s serviceable across the country, bringing our collections to your doorstep with care and consistency.
Currently, our shipping services are limited to within India. While we don’t offer international delivery just yet, we’re always working on ways to grow and reach more style seekers in the future.
As soon as your order is confirmed, our team gets straight to work handling all the details to get it ready. Every item is carefully packed and prepared for delivery with attention and care. Typically, it takes us about 1 to 2 business days to complete this process. Please note that weekends and public holidays are not included in this timeline.
Once everything is ready, we’ll send you a confirmation email with all the details you need to stay updated.
Your patience is appreciated—it helps us make sure your order is handled just right.
We understand the excitement of waiting for something you’ve thoughtfully chosen. Once your order has been processed and shipped, the delivery window usually falls between 3 to 8 business days, based on your location and the efficiency of local courier services.
Our team works closely with trusted delivery partners to make sure every parcel reaches you in excellent condition and within the expected timeframe. If delays ever occur, we’re here to keep you informed.
Sometimes, a delivery might not go through. This can happen for a few reasons, such as an incomplete or incorrect address, no one being available to receive the package, or the delivery being declined. When this occurs, your order is sent back to our warehouse for safekeeping. If your package is returned, you’re welcome to get in touch with us to arrange a second attempt at delivery.
To help avoid any hiccups, we kindly ask that you double-check your shipping information and make sure someone is present to accept the order when it arrives. We want your purchase to reach you smoothly, just as you intended.
We know how important it is for your order to arrive in perfect condition, and our team carefully packages every item to ensure just that. However, if your delivery reaches you in a visibly damaged or tampered state, we’re here to help. Please reach out to our customer care team within 48 hours of receiving the package. Sharing clear photos of the issue will help us assess and resolve it quickly.
If, at any point, your parcel goes missing during transit, we’ll work closely with our delivery partners to track it down. Once the loss is confirmed, we’ll offer you a suitable solution, either a replacement or a refund.
If you have any doubts, concerns, or questions about how we handle shipping and delivery, we’d love to hear from you. You can get in touch with us directly at luminariitservicespvtltd@gmail.com, and our support team will be happy to assist you.
It’s always a pleasure to be part of your fashion story, and we look forward to getting your next favorite look delivered to you with care and speed.