At Faireflower, our goal is to make your shopping journey smooth, inspiring, and transparent every step of the way. We pour care and attention into every style you browse, backed by a team committed to delivering consistent quality. Still, we acknowledge that shopping for fashion online naturally comes with some limitations.
This policy is designed to give you clear insight into those limits so you can shop confidently and with full awareness.
Whenever you read “we,” “our,” or “us,” it refers to the team behind Luminari IT Service Private Limited and the Faireflower platform. When we say “you,” “your,” or “customer,” we are speaking directly to you—the curious explorer, the fashion enthusiast, the person discovering something new to love.
By visiting our website or completing a purchase, you accept and agree to the terms explained here. If anything is ever unclear or raises questions, we encourage you to pause and get in touch. We’re always here to guide you through any uncertainties before you move forward.
Shopping online is full of excitement, but it can also bring a few surprises along the way. At Faireflower, we make every effort to present our products with accuracy and care. This means providing detailed descriptions and carefully taken photos that aim to give you a true sense of each item.
Still, slight differences in texture, color, fit, or finish may happen when your purchase arrives. These small variations can result from factors like your device’s screen display, the lighting used in photography, or simply the way images are perceived differently by each person.
We recommend reviewing all product information closely before making a decision. If you find yourself unsure or have any questions, please know we’re here to support you. Reaching out is encouraged because your confidence in what you order matters deeply to us.
At Faireflower, we work hard to keep our stock listings accurate and current so you can shop with confidence. However, just like the ever-changing world of fashion, inventory levels can fluctuate rapidly. Unexpected spikes in demand or occasional technical glitches may lead to differences between what you see on our site and what’s actually available.
If an item you ordered becomes unavailable after your purchase, we might need to cancel that part of your order, adjust it, or update the delivery schedule. In such cases, we commit to notify you as soon as possible. We will either offer you a comparable alternative or arrange a refund, as the situation requires.
We understand how frustrating it is to miss out on something you’ve been excited about. Our team is dedicated to supporting you through these moments and ensuring your experience remains as positive as possible.
Bringing the true colors of our products to your screen is something we take seriously at Faireflower. Despite our careful efforts, the colors you see on your device may vary slightly from the actual product. This happens because every screen has unique settings, and lighting during photography can create subtle shifts.
These minor differences are a normal part of viewing items digitally and should not be mistaken for inaccurate or misleading images. When you’re browsing, it helps to remember this natural variation. If you ever want a clearer idea of the exact shade or have any questions, please don’t hesitate to contact us.
At Faireflower, we take great care in preparing your order for shipment. Once your package leaves our facility, trusted courier partners take charge of delivering it to your doorstep. While we choose dependable carriers, there may be rare occasions when delays, damages, or losses occur during transit—often caused by factors outside our control.
If you experience any problems with your delivery, please reach out to us as soon as possible. We are committed to assisting you and will work diligently to resolve the situation swiftly and with minimal hassle. Your peace of mind and satisfaction are important to us throughout the entire delivery process.
At Faireflower, we operate independently and do not officially endorse, link to, or partner with any external websites. Our platform stands alone, and we have no formal connections with outside sites. Because of this, it’s important to be cautious if you come across any claims suggesting otherwise.
If you discover any websites or sources falsely representing themselves as associated with us, please inform us right away. We want to protect you from potential risks, and we cannot take responsibility for content, transactions, or experiences related to these unauthorized third parties. Your safety and confidence in shopping with us are our highest priorities.
Your questions and concerns matter deeply to us. If you need clarification about this policy or want to learn more about any of the risks outlined, please don’t hesitate to contact us. Simply send a message to luminariitservicespvtltd@gmail.com, and a member of our team will respond quickly and thoughtfully.
We believe that clear, honest communication builds trust and makes your shopping experience smoother and more enjoyable. Whatever you need, we’re here to support you every step of the way.