At Faireflower, operated by Luminari IT Service Private Limited, we understand that sometimes an item may not meet expectations. That’s why our Returns and Refund Policy is designed to provide clarity, fairness, and peace of mind.
Whenever you come across “we,” “our,” or “us,” it refers to Faireflower. When we mention “you,” “your,” or “customer,” we’re speaking directly to you—our trusted shoppers. Completing a purchase on our website means you agree to the terms laid out here.
Please take a moment to go through the details below. We’re here to ensure your experience stays worry-free, even when a return is needed.
We want every purchase from Faireflower to bring you joy, but if something doesn’t feel right, we’re here to help. To begin a return, please ensure that the item is still in its original condition—untouched, unwashed, and unused. It should look just as it did when you first opened the package.
All original tags, labels, boxes, and packaging must be included when sending the product back. If the item has been worn, altered, washed, or shows signs of use, we won’t be able to accept it for return.
To move forward with a return, you’ll need to raise your request within 48 hours of receiving your order. Requests beyond this window, or those that don’t meet the return conditions above, unfortunately cannot be processed.
Your satisfaction matters to us, and we encourage you to review these details carefully before sending anything back.
If you’d like to return an item, just send us an email at luminariitservicespvtltd@gmail.com with your Order ID and a brief explanation for the return. For items that are damaged, defective, or not what you ordered, be sure to attach clear photos that highlight the issue. This helps us speed things up on our end.
After we’ve reviewed your request and everything checks out, we’ll share easy-to-follow steps to help you complete the return process. Please note that returns which don’t meet the conditions mentioned in this policy may not be accepted.
Once we receive the returned item, our team takes a moment to check that it matches the return guidelines shared earlier. If everything looks good, we’ll move ahead with processing your refund.
The refund will be credited to the same payment method you used at checkout, typically within 5 to 7 business days. As soon as the refund is complete, you’ll get a confirmation email letting you know.
If the item doesn’t meet the required return conditions, we may not be able to issue a refund. We appreciate your patience as we carefully review each return to ensure fairness for all customers.
We understand that not every return arrives in perfect condition, and sometimes things happen. In cases where the item shows minor issues, such as slightly damaged packaging or gentle signs of handling that do not affect its resale value, we may consider offering a partial refund.
Our team will assess the returned product and decide based on its overall condition. The outcome depends entirely on our evaluation, and partial refunds are issued only when deemed appropriate.
We want your experience with Faireflower to be seamless from start to finish. If your package arrives damaged, faulty, or contains an item you didn’t order, please reach out to us within 48 hours of receiving it.
Make sure to include clear photos or videos that highlight the issue, as this helps us understand and address the problem more quickly. Once we review and confirm the concern, we’ll move forward with a return or send out a replacement, whichever solution fits best.
If you have questions about returns, refunds, or simply need a bit of guidance, our customer care team is just a message away. Reach out to us at luminariitservicespvtltd@gmail.com, and we’ll do our best to assist you quickly and clearly.